Delivery / Shipping Policy
Delivery is to any mainland UK address. The goods will be left by the driver within the property, where possible on the ground floor of the house. If you require delivery to anywhere other than the ground floor please contact us to check whether this is possible. It will depend on the type of equipment you are ordering and the the level of access.
If you live in the UK outside the mainland, or when access to the property is not straight forward, we may still be able to deliver, however an additional delivery charge can apply. Again please contact us for further information.
The delivery is normally in the standard working week e.g. Monday to Friday. Deliveries outside these days are at the discretion of the delivery company and there may be an additional charge for this service, which we reserve the right to pass on to you. If you are not at home on the agreed date and the delivery company cannot contact you, we again reserve the right to pass on to you any fees we are charged for redelivery by the delivery company.
Items labelled with next day delivery are usually delivered on the next working day i.e. Monday to Friday with
bank/public holidays excepted, provided the order is placed before any time specified and security checks are satisfactory.
If you are outside this time please call and we maybe able to arrange delivery of the product the following working day. When a next day product is ordered on a weekend day or
a bank/public holiday, the next day delivery will be on the second working day after the off period e.g. a order placed at a weekend (Saturday or Sunday),
will be arranged for delivery on the Tuesday following the Sunday. We will not call to arrange next day deliveries.
The expected delivery time for Hostess Trolleys is 5 - 10 working days and you will receive a call to arrange the delivery. As we approach Christmas the demand for Hostess products increases dramatically, which extends deliver times. Therefore we advise ordering early to avoid missing out on delivery by Christmas.
Deliveries are carried out by our transport, via independent carriers or by Crosslee (the manufacturers). Some orders may be delivered in more than one drop.
Whilst we make every reasonable effort to deliver promptly and within the expected time frame, there maybe situations beyond our control which we cannot be held responsible for. These can include, but not limited to, traffic problems, manufacturer's sudden stock shortages, or manufacturing delays. We will make every effort to keep you informed as soon as we are made aware of them.
Delivery should be to the address to where the credit card is billed. This is to protect you as well as us. If there is a genuine reason for delivering to a different address e.g. if you are moving house, then we can deliver to your new address, please state the reason when ordering in the notes box. It is important to inform your credit card\debit card company that you are ordering goods to a different address other than the invoice address. Alterations to the address may add to the delivery time of your order.
As a security measure before the goods are released, the drivers may ask for additional identification that will link you to the delivery address e.g. driving licence, utility bill.
We reserve the right to refuse delivery if you have not informed us about any conditions that may affect the delivery access e.g. a flight of stairs, or, when the delivery company arrives they determine it is unsafe to make the delivery. You will have the choice of leaving the products on the ground floor\in the property, or the products will be taken away and any failed delivery charges that occur from the delivery company will be passed on to you.
We very strongly recommend on delivery that you thoroughly inspect the Hostess before signing the delivery acceptance slip. If inspection is not possible before signing for the items, e.g. a delivery by courier, please accept the Hostess and inspect the items as soon as possible after signing for them. In the unlikely event of obvious damage occurring in transit and you have not signed for the items, please refuse the delivery, returning the damaged goods with the driver, making a note of the problem on the delivery slip. In either case please report any damages, faults or errors in the order to us immediately and then confirm the information to us in writing. A new Hostess will be ordered for you. You can email or write to us as per the contact details section.
We cannot refund or exchange any items which are signed for, have not have been reported as damaged within three working days and then subsequently reported as damaged after this period. Such damage, which could be seen on a reasonable initial inspection, for example and not exclusively, dented or scratched exterior panels, will not be accepted. This does not relate to any fault\problem found later that could not be seen easily on a reasonable initial inspection. This does not affect your guarantee or statory rights.
The prices quoted are for purchase\delivery of products and does not include any installation/fitting.
We cannot accept liability for damages or errors if goods have been fitted/used.
We recommend that you do not arrange dates for any installers\fitters or remove/discard any Hostess equipment until the NEW Hostess has arrived and been checked for damages.
Cancellations and Returns
You can cancel your order at any time from point of ordering up to the delivery date, and then within 14 working days from the day after the date of receiving the goods, without giving a reason. You can do this by phone, email or in writing as per the contact details section. The goods must be returned in perfect saleable condition & unused with their original packaging in the same saleable condition. Returning the goods is at your own expense and this is non-refundable. If The Effortless Host have to incur the cost of the collecting the goods for whatever reason, a deduction will be made from the refund to cover the direct cost of collecting the goods. The full amount for the returned goods, minus any deduction for collection, will be refunded within 30 days of the date of cancellation notification using the original method of payment. This does not affect your statutory rights as a consumer.
If you wish to return an item that is not an error on our part, and/or the situation is not covered by the above paragraph on cancellations, then again the goods must be returned in perfect saleable condition & unused with their original packaging. We might have to ask the manufacturer to accept it back and this can incur a re-stocking charge which may be as high as 25% of the value of the goods. Please ensure that you are ordering precisely what you require to avoid any unnecessary expense later.
If you have any questions about delivery you can contact us on firstname.lastname@example.org.